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FAQ

WHERE DO YOU LIVE? 

I am an Italian ceramist. I work with clay in my small studio in the Bergamo countryside in the province of Bergamo, a beautiful city in northern Italy. 
 

DO YOU SHIP WORLDWIDE?

Shipping worldwide.  If you want to know how much shipping costs in your city, write me an email. Please make sure you know the import taxes and customs fees from your country of origin before any purchase as these will be the buyer's responsibility. 
 

DO YOU ACCEPT CUSTOM ORDERS?

Yes! I love working on custom requests or collaborations. Please get in touch with your ideas and write me an email.
 

ARE YOUR ENAMELS SUITABLE FOR FOOD AND DISHWASHER?

Sure!
 

ARE THERE ANY SPECIAL RECOMMENDATIONS FOR CARE OF THE PIECES I HAVE JUST PURCHASED?

All stoneware pieces in the collectionBasic, they are dishwasher safe but hand washing is still recommended to make them last longer. Please note that much of my work intentionally leaves much of the exterior surfaces unglazed, this means that those areas will likely be more prone to staining over time, become smoother and gradually change; testifying to the personal history of years of use through this wonderful patina that will be created over time.

Matte enamels, compared to glossy ones, will be more likely to mark with the use of cutlery or retain stains from foods such as beetroot and black tea and chlorophyll. To prevent this from happening, don't leave this type of leftover food on your plate for a long time after consuming it. 

For all pieces in the collectionImpressions it is preferable to wash delicately by hand simply using a damp cloth.
 

DO YOU ACCEPT RETURNS?

If you need a return, please contact me within 3 days of delivery. 
 

HOW TO CONTACT ME? 

By email at matericaconcept@gmail.com or you can follow me onInstagram .

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